Terms & Conditions

Welcome to GRAIL. By using our website, purchasing our products, or engaging with our brand in any way, you agree to these terms and conditions. Please read them carefully.

Products and Services

We offer a range of skincare products and services designed to meet your needs. Our products are made with high-quality ingredients and are backed by science. We strive to provide the best possible service to our customers, and we are committed to your satisfaction.

Payment and Shipping

Payment for our products and services is processed securely through our website. We accept VISA, Amex & Mastercard payments, Atome & Paynow. We also offer shipping to most locations worldwide. Shipping costs and times vary depending on your location.

Returns and Refunds

We stand behind our products and want you to be completely satisfied with your purchase. If you receive any damaged goods or faulty products, please contact us within 3 days upon receiving your purchase for an exchange. Please note that we cannot accept returns on products that have been opened or used.

Intellectual Property

All content on our website, including text, images, and logos, is owned by our skincare brand and is protected by intellectual property laws. You may not use any of our content without our express written permission.


We take your privacy seriously and are committed to protecting your personal information. Please see our Privacy Policy for more information.


Our products and services are provided “as is” and without warranties of any kind, either express or implied. We make no representations or warranties about the suitability, reliability, availability, timeliness, or accuracy of our products or services.

Limitation of Liability

Our liability to you for any damages arising from your use of our products or services is limited to the cost of the products or services you purchased. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.

Governing Law

These terms and conditions are governed by the laws of the jurisdiction of Singapore in which our company is based.


We reserve the right to make changes to these terms and conditions at any time. Any changes will be posted on our website and will be effective immediately upon posting.

Thank you for choosing GRAIL. If you have any questions or concerns, please don’t hesitate to contact us.