Frequently Asked Questions

Product

Is the product tested and certified?

Of course! Do-it-All is hypoallergenic, and it is formulated with botanical ingredients and safe for use on your face (and the rest of your body too if you’d like!)

Is your product compatible with my current skincare routine with products from other brands?

All our products can be easily incorporated into any existing skincare routine. They are gentle, light yet effective on your skin.

Is your product suitable for everyday use?

Yes, it can be used daily for deep hydration and rejuvenation. Our founder Lawrence Wong uses it daily too!

What should I do before and after applying the product?

Cleanse your face (with our cleanser of course!) thoroughly before applying any of the products!

Can the product be used on any skin type? 

Yes! All our products are made for all skin types, they are gentle even on sensitive skin.

Are the ingredients organic?

A variety of our key ingredients in our products are certified organic.

Are the ingredients vegan and cruelty free?

Our products are not vegan but it is 100% cruelty-free which means absolutely no animal testing!

What is the shelf life of the product?

For best performance, it is recommended to use the product within 2 years of manufacturing date.

What is the mask made from?

Do-it-All is made of Bemliese™ 384, a patented premium cellulosic filament nonwoven sheet from Japan with moisture locking technology that holds liquid up to 13 times.

What does “patented” mean?

Patented means ingredients or materials developed by the manufacturer and have been granted exclusive usage of the patent by the manufacturer only. 

Can I use it during and after pregnancy?

All our products except our retinol serum are safe for pregnant women to use.

Is it safe for use during breastfeeding?

All our products except our retinol serum are safe for breastfeeding mums to use.

Shipping

Can we get Grail Skin internationally?

We offer international shipping chargeable based on weight that our courier partner has provided.

How much is international shipping?

International shipping is chargeable based on the weight of the items that you purchase.

How much is local delivery?

SGD$5 for delivery in Singapore & Malaysia. Free delivery in Singapore & Malaysia for orders above SGD$200.

How long will my order take to arrive?

Orders will be shipped within 3 days, then it takes about 5 – 7 working days for international shipping and 3 working days for local delivery.

What is the return policy?

All products purchased are final and non refundable.

Will I have to pay for return shipping?

All products purchased are final and non refundable.

Orders

How do I check my order status?

You will receive a tracking number in a separate email from your confirmation email. If you have not received your tracking number within 7 working days of making your purchase, please drop us an email with your order number to hello@grailskin.com.

How do I track my parcel?

You will receive a tracking number in a separate email from your confirmation email. If you have not received your tracking number within 7 working days of making your purchase, please drop us an email with your order number to hello@grailskin.com.

I need to change my shipping address. How do I do it?

Not to worry! You can make changes to your shipping address within an hour after purchasing. Just drop us an email to hello@grailskin.com with your order details and new shipping address.

I am placing an international order. Does the shipping cost include the customs, duties and/or taxes?

Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid, which means any fees will be charged once the parcel reaches its destination and must be paid by the recipient (if any applicable). Unfortunately these fees are beyond our control, and we are unable to cover them for our customers.

I want my order ASAP, do you have next day delivery?

At the moment, we do not yet offer next day delivery.

Can I choose the currency I pay in?

For now, all orders made are in SGD.

How do I cancel my order?

Be fast and drop us an email at hello@grailskin.com within 1 hour after making your purchase. You won’t be able to cancel after 1 hour of placing your order, unfortunately.

What forms of payment do you accept?

We only accept payments from Visa or Mastercard credit and debit cards.