Frequently Asked Questions

Of course! Do-it-All is hypoallergenic, and it is formulated with botanical ingredients and safe for use on your face (and the rest of your body too if you’d like!)

All our products can be easily incorporated into any existing skincare routine. They are gentle, light yet effective on your skin.

Yes, it can be used daily for deep hydration and rejuvenation. Our founder Lawrence Wong uses it daily too!

Cleanse your face (with our cleanser of course!) thoroughly before applying any of the products!

Yes! All our products are made for all skin types, they are gentle even on sensitive skin.

A variety of our key ingredients in our products are certified organic.

Our products are not vegan but it is 100% cruelty-free which means absolutely no animal testing!

For best performance, it is recommended to use the product within 2 years of manufacturing date.

Do-it-All is made of Bemliese™ 384, a patented premium cellulosic filament nonwoven sheet from Japan with moisture locking technology that holds liquid up to 13 times.

Patented means ingredients or materials developed by the manufacturer and have been granted exclusive usage of the patent by the manufacturer only. 

All our products except our retinol serum are safe for pregnant women to use.

All our products except our retinol serum are safe for breastfeeding mums to use.

We offer international shipping chargeable based on weight that our courier partner has provided.

International shipping is chargeable based on the weight of the items that you purchase.

SGD$5 for delivery in Singapore & Malaysia. Free delivery in Singapore & Malaysia for orders above SGD$200.

Orders will be shipped within 3 days, then it takes about 5 – 7 working days for international shipping and 3 working days for local delivery.

All products purchased are final and non refundable.

All products purchased are final and non refundable.

You will receive a tracking number in a separate email from your confirmation email. If you have not received your tracking number within 7 working days of making your purchase, please drop us an email with your order number to hello@grailskin.com.

You will receive a tracking number in a separate email from your confirmation email. If you have not received your tracking number within 7 working days of making your purchase, please drop us an email with your order number to hello@grailskin.com.

Not to worry! You can make changes to your shipping address within an hour after purchasing. Just drop us an email to hello@grailskin.com with your order details and new shipping address.

Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid, which means any fees will be charged once the parcel reaches its destination and must be paid by the recipient (if any applicable). Unfortunately these fees are beyond our control, and we are unable to cover them for our customers.

At the moment, we do not yet offer next day delivery.

For now, all orders made are in SGD.

Be fast and drop us an email at hello@grailskin.com within 1 hour after making your purchase. You won’t be able to cancel after 1 hour of placing your order, unfortunately.

We only accept payments from Visa or Mastercard credit and debit cards.